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How to order

Promotional products, without the guesswork

How to Order Without the Worry

You don't have to get every detail right on the first try. That's what we're here for.

At Purple Pie Promos, clicking "Request Quote & Proof" starts a conversation, not production. We'll work through your artwork, pricing, quantities, and timing together. You'll have opportunities to ask questions and make changes before anything gets decorated.

You're in the driver's seat

Send your requestTell us what you're thinking
Review your quote & proofAsk questions. Make changes.
Give your final approvalOnly when you're happy
Then we move to production

First, a little peace of mind

Nothing Gets Decorated Without Your Go-Ahead.

Not sure which imprint method to choose? Wondering whether your logo will look right? Don't know the exact quantity yet? That's okay. Your initial request is just the starting point.

We'll send you the information you need to make a confident decision, including an artwork proof, a quote, and a final sales confirmation. Production begins only after your final approval and payment.

Easy as pie, with real people helping

Here's Exactly How Ordering Works

No mystery checkout, no crossing your fingers. Just a clear process with plenty of communication along the way.

01Start here

Find Something You Like

Browse our promotional products and choose an item that catches your eye. Click "Request Quote & Proof" and share what you know about your project. You don't have to have every answer yet.

02We get to work

We Prepare Your Quote & Proof

We'll review your request, reach out if we need more details, and prepare your quote and artwork proof. Quotes typically arrive within 24 hours and include applicable charges, such as setup and shipping.

03Take a look

Review, Ask, Adjust

Check the artwork and pricing. Want the logo bigger? Curious about another color or quantity? Email or call us. We'll talk it through and make needed changes before you move ahead.

04One last check

Approve the Final Details

When you're satisfied with the proof and quote, we'll send a final sales confirmation. This is your chance to review the order details once more and give us your approval.

05After approval

Receive Your Invoice

After your final approval, we'll email an invoice with a secure link to submit payment online. You aren't asked to pay just to start the quote-and-proof conversation.

06Here we go

We Send It to Production

Once we've received your approval and payment, your order moves into production. Most items take about 7–10 business days to produce, though timing varies by product and project.

07The happy ending

It's on Its Way!

When your order ships, we'll send tracking information. Now comes the fun part: handing out merchandise you're excited to share.

You've got a few safety nets

Three Things You'll Always Get to Review

We want you to know what you're getting, what it will cost, and what we're making before production starts.

Your Artwork Proof

See how your artwork is expected to appear and let us know if something needs attention.

Your Complete Quote

Review pricing and applicable fees, including setup and shipping, before making a decision.

Your Final Confirmation

Check the order details one last time and give the approval that moves everything forward.

Real people, real communication

We'd Rather Answer Your Questions Than Leave You Guessing.

Ordering custom promotional products should feel exciting, not risky. We'll explain your options, flag details worth considering, and stay in touch through the approval process.

You're not just placing an order and hoping for the best. You're working with a partner.

Good questions, clear answers

Ordering FAQs

Wondering what happens next? Here's what we hear most often.

Am I placing a final order when I request a quote and proof?

No. A quote-and-proof request starts our review process. You'll see the quote and artwork proof, have the chance to request changes, and receive a final sales confirmation before you're asked to approve and pay.

What if I'm not sure about my artwork or product options?

That's what we're here for. Tell us what you're trying to accomplish, and we'll help you understand your decoration options and what information is needed for your project.

Can I make changes after I receive my proof?

Yes. If you need to adjust artwork or discuss a change to the quote, reply to our email or give us a call before final approval. Changes may affect pricing or timing, and we'll talk those through with you.

When do I pay?

After you review and approve the final sales confirmation, we email a final invoice with a payment link. Your order is sent to production once payment is received.

How quickly will I receive my quote and proof?

We typically send them within 24 hours when we have the information needed. More complex requests or missing details can take longer. If you have a deadline, please tell us early so we can discuss timing.

How long does production and shipping take?

Most items have a production time of around 7–10 business days after approval and payment. Exact timing varies by product, decoration method, and quantity. Shipping time is additional, and we'll help you understand the schedule for your specific order.

Ready when you are

Have a Product in Mind? Let's Talk It Through.

Start with a product you love, or tell us what you're looking for. We'll help with the details, and you'll have the final say before production.