Every promotional product order is custom produced specifically for you. Because of this, production timelines and shipping schedules can vary depending on the product, decoration method, inventory availability, artwork readiness, and shipping destination.
The information below is intended to help explain how production and shipping typically work for custom promotional product orders at Purple Pie Promos.
Most standard promotional product orders begin production after final proof approval and payment approval, if applicable.
Typical production timelines for many products range from approximately 5 to 10 business days after proof approval, although some products may require additional production time depending on complexity, inventory, decoration method, or factory scheduling.
Production timelines shown on product pages or quoted by customer service are estimates only unless specifically guaranteed in writing.
Before production begins, customers will typically receive a digital proof showing the artwork, imprint placement, colors, and general layout of the order.
Orders will not move into production until the proof has been approved unless otherwise agreed upon in writing.
Delays in proof approval may affect production schedules and estimated delivery dates.
Production timelines assume that usable artwork has been provided.
If artwork requires cleanup, recreation, conversion, revisions, or additional customer approvals, additional processing time may be required before production can begin.
To help avoid delays, we recommend sending artwork files as early as possible and carefully reviewing proofs before approval.
Shipping transit times vary depending on:
Transit time begins after production is completed and the order has shipped. Production time and shipping time are separate estimates.
Estimated shipping dates and delivery dates provided by Purple Pie Promos or shipping carriers are not guaranteed unless specifically stated otherwise in writing.
Purple Pie Promos is not responsible for shipping or delivery delays caused by:
While we will always do our best to assist with tracking and communication, we cannot guarantee carrier performance or transit schedules.
Rush production may be available on select products for an additional fee.
Rush availability depends on product inventory, factory capacity, artwork readiness, and shipping destination.
If you have a hard event date or deadline, please contact us before placing your order so we can help determine the best available options.
Some orders may ship from multiple warehouse or factory locations depending on inventory, decoration method, or product availability.
In certain situations, orders may arrive in multiple shipments on different days.
Customers are responsible for verifying that all shipping addresses, contact names, and delivery information are accurate before approving an order.
Additional fees may apply for address corrections, rerouting requests, reshipments, storage charges, or returned packages caused by incorrect information.
International shipping availability varies by product and destination.
Customers are responsible for any applicable duties, taxes, customs fees, brokerage fees, or import restrictions associated with international shipments.
We strongly recommend allowing extra time before important events, trade shows, conferences, grand openings, giveaways, or marketing campaigns.
Unexpected delays can occasionally occur during production or shipping, especially during holidays and peak seasonal periods.
Whenever possible, ordering early provides the greatest flexibility and helps reduce the risk of timing issues.
If you are unsure whether an item can arrive in time for your event, please contact Purple Pie Promos before placing your order.
We are always happy to help review production schedules, shipping options, and rush availability whenever possible.
