Thank you for choosing Purple Pie Promos for your custom promotional product needs. Because most items are custom produced specifically for each order, payment processing and approval are important parts of the production process.
The information below explains how payments, invoicing, deposits, and billing are typically handled.
Most orders placed through Purple Pie Promos are prepaid prior to production.
Production generally begins after:
Orders may be delayed if payment authorization issues, billing verification issues, or incomplete order information are encountered.
Select customers, schools, organizations, municipalities, and established business accounts may qualify for invoicing or credit terms at the discretion of Purple Pie Promos.
Approval for invoicing is not guaranteed and may require:
Purple Pie Promos reserves the right to revoke invoicing privileges or require prepayment at any time.
Accepted payment methods may include:
Available payment methods may vary depending on order type, customer account status, or order timing requirements.
Payment transactions may be processed through secure third-party payment providers.
Purple Pie Promos does not guarantee uninterrupted payment processing availability and is not responsible for temporary issues caused by banks, payment processors, or third-party systems.
Certain large orders, custom-manufactured items, overseas production orders, or specialty projects may require deposits before production can begin.
Deposit requirements, payment schedules, and final balances will be communicated before order processing whenever applicable.
Customers with approved invoicing terms are responsible for paying invoices according to the agreed payment schedule.
Late payments may result in:
Applicable sales tax may be added to orders based on shipping destination, customer tax status, and applicable laws.
Customers claiming tax exemption may be required to provide valid exemption documentation before order processing.
While we strive to maintain accurate pricing on our website, pricing errors, supplier price changes, inventory fluctuations, and technical inaccuracies may occasionally occur.
Purple Pie Promos reserves the right to correct pricing errors, revise quotes, or cancel orders affected by incorrect pricing or availability information.
Customers agree to contact Purple Pie Promos directly regarding any order concerns before initiating chargebacks or payment disputes.
Approved proofs, order confirmations, shipping records, and production documentation may be used in responding to payment disputes.
Because most products sold by Purple Pie Promos are custom printed or made-to-order, refunds are generally limited to verified production errors caused by Purple Pie Promos or the manufacturer.
Additional details regarding refunds and reprints can be found on our Returns & Reprints page.
If you have questions regarding payment methods, invoicing, tax exemption status, deposits, or billing information, please contact Purple Pie Promos before placing your order.
We are always happy to help clarify payment options and order requirements whenever possible.
